Kudos to the City…from me??? From Mike Presta???

YES!!! I actually do try to “tell it like it is”!!!

I have been paying my water bill on-line for years now, so I was surprised last weekend when I couldn’t log in to look at my account. I tried all of the usual things that may be the culprit when one cannot log into a site where one has been able to do so regularly for a long period, but nothing worked, so the next business day (this past Monday) I called the City of Middletown’s water department’s billing number.

I explained the problem to a pleasant young lady named Diane (I apologize for not remembering her last name) and she spent a reasonable amount of time with me going over the situation and trying to isolate the problem before calling in a gentleman from the IT (Internet Technology?) department. The three of us worked a while longer, also to no avail, and I was advised that they would have to have another person from IT get back to me.

A short while later, a Mr. Burke from IT called me. He was already up to speed on the problem, but he briefly went over it with me again to be sure that he had a correct understanding of the trouble I was having. We tried a couple of quick fixes, then he said that he would have to get back to me. And he did!

Mr. Burke called me back a couple of times a day with questions and/or suggestions until the problem was finally solved today, Friday afternoon, AFTER 4:00 pm!!!!

Diane also called me at least once every day to make sure that IT was following up on the situation!!!

I must say that all parties remained very pleasant throughout this frustrating affair.

The City performed quite well in this instance. In fact, they EXCEEDED my expectations. Yes, I said that!! Me. Mike Presta.